A few days after posting about the troubles I were having with the Apple Wireless keyboard, I received an email from an Apple customer relations employee from Australia who offered to send out a replacement unit.
This isn’t the first time I’ve been left in awe amazement by Apple’s customer support. I’ve had trouble with a couple of iPods in the past which were promptly fixed by Apple. Their customer relations and support are executed perfectly – well enough for me to say their support has exceeded any other company I’ve had contact with.
The replacement keyboard was sent out just a few days after first contact, I unpacked the box a few hours after the courier turned up and packaged the old keyboard in the included shipping box, sending it on its way back to Apple Australia for inspection.
Impressions of the new keyboard are much better. It’s much more responsive and is much more enjoyable to use. The problems I experienced with the dud haven’t appeared again, leaving me thoroughly impressed with a proper working version of the Apple Wireless Keyboard.
In saying this, I’m currently typing on the wired version, still my preferred option – it’s feels much sturdier due to its larger size. I also like having a keypad. It’s up to personal opinion. Do you simply want something small and wireless, or do you want the full package with the added “annoyance” of a single wire?